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Description

Windows OS - Desktops pattern sensor fails with error Cannot deserialize object

Message:
Cannot deserialize object
----------------------------- (sys_script_include.778011130a0a0b2500c4595ad1d1d768.script; line 53)

Steps to Reproduce

When running the Windows OS - Desktops pattern the following error is thrown:

Worker-Interactive:HorizontalDiscoveryProbe-55ec51121bd8c81095694158dc4bcb75 SEVERE *** ERROR *** (81)ServiceWatchProbe -
java.lang.IndexOutOfBoundsException: Index: 1, Size: 1
at java.util.ArrayList.rangeCheck(ArrayList.java:657)
at java.util.ArrayList.get(ArrayList.java:433)
at com.snc.sw.discovery.HorizontalDiscoveryResultTransformer.updateNonCis(HorizontalDiscoveryResultTransformer.java:347)
at com.snc.sw.discovery.HorizontalDiscoveryResultTransformer.updateLookup(HorizontalDiscoveryResultTransformer.java:367)
at com.snc.sw.discovery.HorizontalDiscoveryResultTransformer.generateItemsRelations(HorizontalDiscoveryResultTransformer.java:290)
at com.snc.sw.discovery.HorizontalDiscoveryResultTransformer.prepareResults(HorizontalDiscoveryResultTransformer.java:243)
at com.snc.sw.discovery.HorizontalDiscoveryResultTransformer.transform(HorizontalDiscoveryResultTransformer.java:411)
at com.snc.sw.pattern.HorizontalDiscoveryResultBuilder.getDiscoveryResultObjectForServer(HorizontalDiscoveryResultBuilder.java:163)
at com.snc.sw.pattern.HorizontalDiscoveryResultBuilder.getDiscoveryResultForServer(HorizontalDiscoveryResultBuilder.java:176)
at com.service_now.mid.probe.HorizontalDiscoveryProbe.buildResultAsObject(HorizontalDiscoveryProbe.java:569)
at com.service_now.mid.probe.HorizontalDiscoveryProbe.sendResults(HorizontalDiscoveryProbe.java:306)
at com.service_now.mid.probe.HorizontalDiscoveryProbe.runPattern(HorizontalDiscoveryProbe.java:290)
at com.service_now.mid.probe.HorizontalDiscoveryProbe.runProbe(HorizontalDiscoveryProbe.java:100)
at com.service_now.mid.probe.ServiceWatchProbe.probe(ServiceWatchProbe.java:35)
at com.service_now.mid.probe.AProbe.process(AProbe.java:96)
at com.service_now.mid.queue_worker.AWorker.runWorker(AWorker.java:121)
at com.service_now.mid.queue_worker.AWorkerThread.run(AWorkerThread.java:20)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix.


Related Problem: PRB1367623

Seen In

Madrid Patch 4b Hot Fix 1
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - SecOps - Configuration Compliance - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

Paris

Fixed In

Madrid Patch 9
New York Patch 4
Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-12-05 18:11:15
Published:2019-10-20