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Description

SLA is breached immediately after upgrading to NewYork

Release or Environment

NewYork

Cause

The NewYork updates for the SLA Percentage timer activity definition was skipped and it caused the issue.

Resolution


The NewYork updates for the SLA Percentage timer activity definition was skipped and it caused the issue.
Reverting to NewYork version fixed the issue

Article Information

Last Updated:2019-12-04 13:45:34
Published:2019-12-04