Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to stop cascade deletes in CI relations - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to stop cascade deletes in CI relations
KB0782254

How to stop cascade deletes in CI relations


1402 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Customer was performing a large deletion of Cis in the cmdb. They noticed that when they did this, the action of deleting a CI would also delete, in some instances, some of the CIs related to the CI. The relations are stored in the cmdb_rel_ci table.

For example: A linux server with Oracle databases. You delete the Linux server and as a result the database CIs through their relationship with the main Linux CI are deleted.

This was undesirable for this customer. Normally it makes sense for these cascade deletes to occur. However for this customer they did not want this. 

Resolution

To stop this cascade delete of the CI relations. The out of the box system property glide.db.record_cascade_delete  should be set to false


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.