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Description

Stage renderer on the Idea table list view is broken and the UI actions Accept and Defer are not visible

Release or Environment

All releases

Cause

The state value is not 1 ("Submitted")

Resolution

  1. The buttons and stages are correctly displayed for an idea record only if the record's state is Submitted
    2. In OOB, the state field has a default value of 1 ("Submitted") but in your instance, the default value might be empty. Check the Default tab here https://<instance_name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=fb4602424f320200273ef7e18110c7cf
    3. You may update the default value to 1, ORĀ 
    4. If this is against your business process, you may create a dictionary override for the state field in the Idea table and update the default value to 1 only for that table.

Article Information

Last Updated:2019-10-27 15:32:06
Published:2019-10-27