In early New York, during a fast patch upgrade with no major release changes, files are being skipped for evaluation. This may cause to not write the base version for customized records. The unchanged content is calculated after the patch is done, and skipped content is marked as UnChanged instead of Skipped. Missing base versions make impossible to revert to base code.


Steps to Reproduce

  1. Login a pre New York Patch 4 instance.
    2. Customize some records.
    3. Validated you have a base version for the customized records.
    4. Upgrade the instance to a later Patch until 4. No base versions will be present as part of the upgrade for customized records.
    When trying to resolve skipped records, clicking on "Revert to Base version" generates the message:
    "Your update version entry cannot be reverted because no base system version was found for upgrade glide-newyork-...".



This problem has been fixed in New York Patch 5 and further. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

To attempt a workaround, repair the plugins related to the affected records to re-install their base versions.


Related Problem: PRB1366717

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

New York Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-17 22:40:12