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Workflow transition stuck in Switch activity - Support and Troubleshooting
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  • Workflow transition stuck in Switch activity
KB0782109

Workflow transition stuck in Switch activity


952 Views Last updated : Jun 10, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow transition stuck in Switch activity

Cause

Workflow Switch condition cannot find the expected result value when the record was created as the variables are not present during the time.

Resolution

There are certain constraints on what to use for values on the switch. 

1. There is a variable length limit of 40 characters
2. Special characters are not allowed 
3. Make sure the value of the variable is same as activity result. 

Fixing all this on switch conditions, the switch will work as expected.


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