Notifications

248 views

Description

Users can not scroll on all Templates in IE.

Steps to Reproduce

  1. Go to Incident.do
  2. Click on toogle Template Bar
  3. Click on + button to create new templates.
  4. Click on couple of templates so "All Template" can have scrolling bar.
  5. Go to IE and open new Incident form and click on "All Template"
  6. Click on scroll bar to navigate to templates at bottom

    Expected - Scroll should happen.
    Actual - Template window closes automatically

Workaround

  1. Import the attached UI Script into affected instance.
  2. Clear instance cache: https://INSTANCE_NAME.service-now.com/cache.do

 


Related Problem: PRB1360635

Seen In

New York Patch 1
New York Patch 1 Hot Fix 1
New York Patch 2
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

New York Patch 6
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-16 08:49:49
Published:2020-01-28
PRB1360635_workaround.xml