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Description

Slave Switches of Stacked Switches are being named by the Patterns in the format: "-" + slave switch serial number

The master switch hostname should come before the hyphen.

For example "-ABC123" instead of "MasterTEST-ABC123"

Steps to Reproduce

Discover a stacked switch via the master switch's IP.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

A workaround is possible, making the below changes. 

Pattern "Network Switch" was updated 
Link: 
https://<INSTANCE_NAME>.service-now.com/$sn_pattern_designer.do?sys_id=42187b89dba92200868a7c841f96191f&authoring_mode=modify&editor_mode=advanced&section_item_type=identification&section_item_name=discovery 

Steps that updated / added: 
Updated steps: 
14. Set Switch name from DNS data if isSnmpTrusted is false 

Added steps. 
This involved shared library "Stacked Switches": https://<INSTANCE_NAME>.service-now.com/sa_pattern.do?sys_id=3cc3da63db71d3406ec43220ad96197a

38.13. Taking The Name From cmdb_ci_ip_switch 
38.14. Do Slaves Have A Name 
38.15. Merge cefexCtable with stackslave 
38.16. Insert Slave CIs data to cmdb_ci_ip_switch CefexConfg 

Updated steps 
38.17. Insert Slave CIs data to cmdb_ci_ip_switch 

 

XML files for those 2 modified patterns are attached, and the links will appear below this text:

  • Pattern "Network Switch" -> sa_pattern_42187b89dba92200868a7c841f96191f.xml
  • Pattern "Stacked Switches" -> sa_pattern_3cc3da63db71d3406ec43220ad96197a.xml

Related Problem: PRB1357314

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-28 06:55:06
Published:2019-10-28
sa_pattern_3cc3da63db71d3406ec43220ad96197a.xmlsa_pattern_42187b89dba92200868a7c841f96191f.xml