After upgrade to New York there is a new plugin called Innovation Management will get activated and triggering Idea activity notifications for comments added in flagged KB.

More about Innovation Management plugin Click Here

Release or Environment

New York


  • We have a subscriptions for KB and Idea core Fanout's
  • when ever any KB is commented an activity get's created in sn_actsub_activity table.
  • sn_actsub_activity table have a BR which triggers all fanout's in fanout table.
  • BR is "Fanout Tasks"
  • When ever idea_activity fanout is initiated, it should check whether that particular record belongs to idea or not
  • If it is idea then only it should process idea_activity, other wise it should not
  • If both Idea and KB Fanout's active and the idea fanout listener is missing the check to detect whether that record is a child of im_idea_core or not, it is triggering the event and email.
  • since it is missing the check code inside the script include "IdeaActSubService" it is triggering the im_idea_activity.commented and triggering that idea notifications.


  • Ideally, simply disable the "Notification on Comment to an Idea" email notification record by setting "Active" to 'false'. 
  • An alternative workaround/fix for this issue is to add a piece of code in the script include
  • Open script include -: 'IdeaActSubService'
  • Inside the 'processActivity' Method, Please add the below condition. (Condition to be added inside try block, after first two if conditions - This condition needs to be added)

tableName = current.getElement("target_name");

  • So, This shouldn't trigger - im_idea_activity.commented event. Hence, email notification will not trigger.


Note: Please try this workaround in any of your sub-prod instance and then try to implement in your production instance.

Article Information

Last Updated:2019-10-27 17:07:32