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Published workflow is displaying "checked out by". - Support and Troubleshooting
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  • Published workflow is displaying "checked out by".
KB0781662

Published workflow is displaying "checked out by".


4840 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow shows as Checked out by but with no value. The version shows as Published and cannot be modified.

Cause

Checked out a version of the workflow is present in the system which is not published again

Resolution

In this case, there is a pre-existing checked out version of the workflow which was never published.

As there is a checked-out version the published version is displaying "checked out by" but if we access the checked-out version we will see " "checked out by" followed by the user name.

In order to resolve this, you can either perform a "force checkout" through the contextual menu of the checked-out workflow version and make the changes based on your requirements or publish the workflow if the workflow is as what you are expecting or delete the checked-out version as it only impacts the checked-out user.



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