When trying to mention an user in the work notes or comments field, using the @[username] , the email is not sent to the user. This works in the Platform UI, but not from the Agent Mobile UI.
Steps to Reproduce
1.From the Agent Mobile UI, go to any incident
2. In the work notes or comments field, add a mention to any of the users, for example
An email should be sent to "Abel Tuter"
No e-mail is sent to the user.
This works as expected in the Platform UI, where the /live_notification table is updated when a mention is made and as consequence the "Activity Stream @Mention Email" notification is triggered.
But, from the Agent Mobile UI, the /live_notification table is not updated, so the notification is not triggered.
This request is considered an Enhancement Request.
Related Problem: PRB1357950