Notifications

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Description

When trying to mention an user in the work notes or comments field, using the @[username] , the email is not sent to the user. This works in the Platform UI, but not from the Agent Mobile UI.

Steps to Reproduce

1.From the Agent Mobile UI, go to any incident
2. In the work notes or comments field, add a mention to any of the users, for example
@Abel Tuter

Expected behavior
An email should be sent to "Abel Tuter"

Actual behavior
No e-mail is sent to the user.

This works as expected in the Platform UI, where the /live_notification table is updated when a mention is made and as consequence the "Activity Stream @Mention Email" notification is triggered.
But, from the Agent Mobile UI, the /live_notification table is not updated, so the notification is not triggered.

Workaround

This request is considered an Enhancement Request. 


Related Problem: PRB1357950

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - PaloAlto WildFire Integration - New York 2019 Q3
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-10 12:53:41
Published:2019-10-10