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How to remove one of the items from Class list on kb_knowledge table - Support and Troubleshooting
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  • How to remove one of the items from Class list on kb_knowledge table
KB0781631

How to remove one of the items from Class list on kb_knowledge table


425 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

How to hide some of the options available in the Class dropdown list in the kb_knowledge.do form.

 

Release

Confirmed in Madrid

Should also work in London and New York

Resolution

  1. Create a client script: (sys_script_client.do)
    • Name: Give it a descriptive name
    • Table: Knowledge [kb_knowledge]
    • UI Type: ALL
    • Type: onLoad
    • Active: True
    • Global: True
    • Script:
      function onLoad() {
      // Type appropriate comment here, and begin script below
      g_form.removeOption('sys_class_name','kb_template_how_to');
      }
  2. Save
    Now when you go to the kb_knowledge.do page, in the Class dropdown list, you should not see this option.

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