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Description

For end users belonging to a company which has a theme defined, they still see the system default theme, although their theme picker depicts the company record's selection. 

Steps to Reproduce

  1. Go to User Organization > Companies
  2. Open a company (ex: Apple)
  3. Configure form layout to add 'theme' field.
  4. Select the 'rose' theme and save
  5. Create 2 users (ex: Steve Jobs, Bill Gates)
  6. Impersonate user (ex: Steve Jobs)
  7. Observe the theme is still system theme
  8. Use cog wheel and select theme section and notice that 'Rose' is selected.

Expected:
Per the official documentation, "In UI16, the basic configuration is used instead of the theme selected in the company record."

Actual:
Although the basic configuration is displayed, the cog wheel setting indicates the user has selected "Rose" - Selecting "Rose" then does update the theme.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1365813

Seen In

SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-11 10:32:50
Published:2019-10-11