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Not able to submit a catalog item through the new call module - Support and Troubleshooting
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  • Not able to submit a catalog item through the new call module
KB0781467

Not able to submit a catalog item through the new call module


247 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Cannot create requests with the catalog item through the new call module. 

Release

Madrid

Cause

The issue was caused due to the custom OnSubmit Client script that had DOM manipulation

Resolution

The issue is not specific to the 'new call' module but with the item ordering page in the platform UI.

The issue is caused due to the DOM Manipulation in the custom client script.

Please note that ServiceNow doesn't support DOM manipulation.


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