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Description

Cannot create requests with the catalog item through the new call module. 

Release or Environment

Madrid

Cause

The issue was caused due to the custom OnSubmit Client script that had DOM manipulation

Resolution

The issue is not specific to the 'new call' module but with the item ordering page in the platform UI.

The issue is caused due to the DOM Manipulation in the custom client script.

Please note that ServiceNow doesn't support DOM manipulation.

Article Information

Last Updated:2019-12-04 13:53:13
Published:2019-12-04