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Upgrade didn't start due to missing or altered scheduled jobs - Support and Troubleshooting
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  • Upgrade didn't start due to missing or altered scheduled jobs
KB0781428

Upgrade didn't start due to missing or altered scheduled jobs


642 Views Last updated : Apr 8, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The upgrade window has passed and the upgrade did not start.

Release

Job names are specific to Paris and beyond, however the issue is pertinent to all releases. Prior to Paris, the jobs are named Upgrade and Check Upgrade Script.

Cause

This is due to upgrade jobs set to On Demand or do not exist.

Resolution

  1. Navigate to sys_trigger.list
  2. Confirm these two jobs exist and are set up as shown below to initiate the upgrade:

Screenshot of Upgrade jobs

 

Screenshot of 'Check database for possible upgrade' job record

 

Screenshot of 'Check distribution for possible upgrade' job record


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