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Description

Service portal: Filters added on related lists using Views, do not work on portal

Steps to Reproduce

Open any instance: Madrid or Newyork

-Go to views from left navigator
-Open ess view record
-Go to "Related List" related list on the form
-Open sc_request record and open sc_req_item.request from the Related List entry related list.
-In the filter add: State is not Open condition and update the record.
-Go to the sc_request.list table and open REQ0000001 record and switch to "self service" view
-In the "Requested Items" related list there is one record with state is "Open" and it still appear in the related list.
-Go to service portal and open: http://<instance-name>/sp?id=form&table=sc_request&sys_id=6eed229047801200e0ef563dbb9a71c2&view=ess
-Scroll down to the Related list, click on "Requested Items" and notice that there is one record with state is Open.
-Meaning , the filter added in the ess view did not apply in the desktop (back end) and service portal as well.

We are able to reproduce the issue in Kingston, London, Madrid and New York instances.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..

 

 


Related Problem: PRB1360425

Seen In

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Intended Fix Version

Orlando

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Associated Community Threads

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Article Information

Last Updated:2019-10-07 02:37:23
Published:2019-10-07