Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
@mention(Activity stream mentions) is not working in the activity stream | Points to note - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • @mention(Activity stream mentions) is not working in the activity stream | Points to note
KB0781042

@mention(Activity stream mentions) is not working in the activity stream | Points to note


1448 Views Last updated : May 10, 2023 public Copy Permalink
KB Summary by Now Assist

Summary

This functionality is configured by default. There is no additional configuration required for the @mention to work.

However there are few points to note

1) @mention feature works only on UI16
2) For the @mention feature to work, the field type of the journal fields should be of type "Journal Input" and not "Journal"

Related Links

There is a PRB for issues with @ mention in the workspace for work notes and additional comments: 

The @mention feature does not work in the workspace for work notes and additional comments and clears the field content


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.