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Show real-time updates on the widget will not refresh if the conditions on the report are duplicate. - Support and Troubleshooting
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  • Show real-time updates on the widget will not refresh if the conditions on the report are duplicate.
KB0780996

Show real-time updates on the widget will not refresh if the conditions on the report are duplicate.


4529 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Single score report following the real-time updates on the dashboard / homepages will not refresh until we manually refresh the widget on the dashboard/homepage. The widget should instantly refresh the score as soon as the score is updated.

Real-time updates should ensure that users viewing a responsive dashboard always see the most up-to-date information.

 

Release

Madrid

Cause

Duplicate filters on the same field in the condition builder of the report.

Resolution

Remove one of the duplicate conditions from the report.


Related Links

Documentation for Enabling real-time updating for single score report widgets:

https://docs.servicenow.com/csh?topicname=enable-real-time-update-single-score-widget.html&version=latest


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