Show real-time updates on the widget will not refresh if the conditions on the report are duplicate.

Single score report following the real-time updates on the dashboard / homepages will not refresh until we manually refresh the widget on the dashboard/homepage. The widget should instantly refresh the score as soon as the score is updated.

Real-time updates should ensure that users viewing a responsive dashboard always see the most up-to-date information.

Madrid

Duplicate filters on the same field in the condition builder of the report.

Remove one of the duplicate conditions from the report.

Documentation for Enabling real-time updating for single score report widgets:

https://docs.servicenow.com/csh?topicname=enable-real-time-update-single-score-widget.html&version=latest