Notifications

84 views

Description

Single score report following the real-time updates on the dashboard / homepages will not refresh until we manually refresh the widget on the dashboard/homepage. The widget should instantly refresh the score as soon as the score is updated.

Real-time updates should ensure that users viewing a responsive dashboard always see the most up-to-date information.

 

Release or Environment

Madrid

Cause

Duplicate filters on the same field in the condition builder of the report.

Resolution

Remove one of the duplicate conditions from the report.


Additional Information

Documentation for Enabling real-time updating for single score report widgets:

https://docs.servicenow.com/bundle/madrid-performance-analytics-and-reporting/page/use/dashboards/task/enable-real-time-update-single-score-widget.html

Article Information

Last Updated:2020-05-29 01:27:59
Published:2020-05-29