Notifications

8 views

Description

Time Sheet Portal stuck loading and will eventually time out for certain users.

Cause

it was found that this was timing out because the "Time Sheet Portal - Task Selector" widget was loading in a very large amount of group tasks.

Resolution

We recommend un-associating some of the groups with incredibly high numbers of tasks assigned to them from the user.

To remove the groups, follow the steps below:

NEXT STEPS:

1. Navigate to User Administration > Users
2. In the "Name" column search for the affected user and go to the record
3. In the Groups tab, click the "Edit..." button
4. Remove the groups with a high amount of Group Tasks
5. Click Save

Article Information

Last Updated:2019-10-02 08:07:15
Published:2019-10-02