Notifications

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Description

Users may notice that after a chat is transferred from one agent to another, they no longer receive updates from the new agent.

Release or Environment

All releases

Cause

Agent may be using worknotes instead of comments when chatting.

Resolution

Check to make sure that the agent who received the transfer is properly communicating to the end user via comments and not via worknotes, which would not be seen by the user.

Article Information

Last Updated:2019-09-30 16:08:10
Published:2019-09-30