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Description

Virtual agent embedded in an Iframe only works only with Local authentication not for SSO user.

Resolution

According to dev team, Virtual agent embedded in an Iframe only works only with Local authentication not for SSO user.

When ever you are trying  to log in as SSO user authentication  failed for Virtual agent embedded Iframe  but stand alone user can pass the authentication.

Presently this feature is not offering ServiceNow.

Additional Information

This is just an information.

Article Information

Last Updated:2019-10-14 06:15:23
Published:2019-10-14