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Description

After Migration unable to use Master Detail Screens with Screen UI parameters and Grouped list screen doesn't redirect to list view.Detail view screen has to be reloaded to view changes on the record

Steps to Reproduce

Do the following on Request iOS
1>Activate Customer Service Management Demo Data & Customer Service Mobile plugins
2>run migration script.unable to use applets in My Group Cases ->Active Cases and New Cases & Search Case->Search Case.These applets have screen UI parameters.
3>Unassigned by Prioirty & Unassigned by Group are applets which donot redirect to list view(master detail screen).
4>detail view screen on changes due to actions isn't imeediately updated.It has to be reloaded from list view to view changes.(pick Major cases applet ,choose Edit Case from top menu function and make a change.the detail view isn't updated.Switching back to the list view and again to the detail view gives the changes).

instance details :
newmobile.service-now.com
admin Snow2004.

Workaround

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Related Problem: PRB1332439

Seen In

iOS Agent 7.1
iOS Agent 7.2
iOS Agent 7.3
iOS Agent 7.4.1
iOS Agent 7.5
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-20 10:01:30
Published:2019-09-20