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Description

SLA timeline is not showing any progress of the attached SLA after cloning.

Cause

Audit is excluded while cloning.

Resolution



The SLA timeline receives information about the task from the audit history and refers to the current SLA definition to pull data for the SLA timeline.

If Audit is excluded while cloning, SLA timeline do not show any progress as it doesn't have any information about the task.

 

Article Information

Last Updated:2019-09-30 09:06:30
Published:2019-09-30