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UI script set to UI type as 'All' runs while submitting request for any catalog item. - Known Error
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  • UI script set to UI type as 'All' runs while submitting request for any catalog item.
KB0779117

UI script set to UI type as 'All' runs while submitting request for any catalog item.


371 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Description

If there is any UI script with UI type set to 'All' then it runs in service portal while submitting any catalog item.

Steps to Reproduce

  1. Log in to any affected instance.
  2. Create new UI script with UI type set to "All'(refer to screenshot attached)
  3. In the script, just write alert('snc test")
  4. Go to service portal and submit request for any catalog item. For example: ,click on 'Get Help' and select 'New Hire'

Expected Behavior: Form should open without any alert.

Actual Behavior: Form opens with a pop-up which says 'snc test'

Workaround

This is expected behavior and by design in the current releases.


Related Problem: PRB1362250

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