Notifications

28 views

Description

Users with sn_hr_le.case_reader are not able to see SLA timeline on HR life cycle records.

Release or Environment

London and above

Cause

This is expected behavior as SLAs are viewable only if the user has the ITIL role.

Resolution

There are 3 possible solutions for this:

 

  1. The HR admin can decided if they want to provide the ITIL role to the users (This will allow the users to see data from any table within the scope of ITIL change, problem, incident, etc)
  2. Create an ACL that only allows the users with the sn_hr_le.case_reader to see the SLAs that correlate with the HR life cycle record
  3. Create a before query business rule that will only allow the user with sn_hr_le.case_reader to see the SLAs that correlate with the HR life cycle record

Article Information

Last Updated:2019-09-18 09:25:20
Published:2019-09-18