Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
If existing CI has a Network Adapter on "Absent" status, it wouldn't get flip back to "Installed" status after Discovery pickup Active Interface. - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • If existing CI has a Network Adapter on "Absent" status, it wouldn't get flip back to "Installed" status after Discovery pickup Active Interface.
KB0779034

If existing CI has a Network Adapter on "Absent" status, it wouldn't get flip back to "Installed" status after Discovery pickup Active Interface.


1856 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

If existing CI has a Network Adapter on "Absent" status, it wouldn't get flip back to "Installed" status after Discovery pickup Active Interface.

 

Step to Reproduce
===============
1. Ran a Discovery against Linux Server
2. Verify that the Network Adapter is populated in the "cmdb_ci_network_adapter" and that there is a related "cmdb_ci_ip_address_ record pointing to this NIC.
3. Now manually set the Network Adapter status to "Absent".
4. Re-run the Discovery against the same Linux Server.
5. The expected result would be to flip the Network Adapter's status back to "Installed" status along with the "CI IP" (cmdb_ci_ip_address)

Resolution

 

  1. This is a known issue, currently tracked by the PRB1336617.
  2. The workaround is to import the Pattern Pre/Post Script xml file attached to this KB.
  3. The PRB1336617 will eventually address a similar issue with File System as well.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • sa_pattern_prepost_script_817aba8adbaab700d55459ffdf961950.xml

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.