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Description

In Knowledge v3, how are the articles that show up in the Most Useful section controlled? 

Resolution

The system lists articles alphabetically and by the amount of feedback records. Meaning, if all articles only have one useful feedback they will be listed alphabetically. If one of these articles gets a second feedback, it will move to the top. The remaining articles with the same number of feedback will remain alphabetical.

Additional Information

Knowledge feedback

Article Information

Last Updated:2019-09-17 06:47:41
Published:2019-09-17