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Variables are Missing on Tasks - Support and Troubleshooting
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  • Variables are Missing on Tasks
KB0778535

Variables are Missing on Tasks


1502 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The user has two variables which are missing on their SCTASK record even though they have specified that they should be carried over in their Catalog Task workflow activity via the slush bucket.

Cause

A custom Catalog UI Policy is the culprit, and why the user is seeing the behavior.

Resolution

As mentioned above, the custom Catalog UI Policy is causing the issue.

The user can easily test this by navigating to the policy and setting it to active = false.

Then, when they reload the affected SCTASK record, both of the previously hidden variables display properly, per the user's expectation.


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