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Description

Off-screen mandatory empty variables are not focused or scrolled to when "Submit"/"Order Now" button is clicked in Service Catalog.

The issue occurs on some of the variable types, namely:
Checkbox
Duration
HTML
Label
List Collector
Masked
Reference

Steps to Reproduce

  1. Create four variables of type "Single Line Text" on a test catalog item with the following details:
    Name: Test1, Order: 100
    Name: Test2, Order: 200
    Name: Test3, Order: 300
    Name: Test4, Order: 400 (Set Mandatory Checkbox to true).

  2. Open this test item in Service Catalog and resize the browser window such that Test4 variable is hidden (accessible via scrolling down) but "Order Now" / "Submit" button is visible. You can create more variables in order to make that mandatory variable hidden somehow.

  3. Click "Order Now" / "Submit" button and notice the browser window scrolls down to focus on the Test4 variable.

  4. Change the Test4 variable type to one of the mentioned types below, with mandatory as true:
    Checkbox
    Duration
    HTML
    Label
    List Collector
    Masked
    Reference

    Notice the browser does not scroll to focus in this cases.

Workaround

This is the expected behavior. By design some fields types do auto-scroll to the empty mandatory variable, and some do not, such as HTML, Reference, and the others listed.


Related Problem: PRB1293127

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-07-09 00:09:49
Published:2020-07-09