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Description

According to documentation, it should be possible to create a Response Template Configuration (Template Snippet Application) for the 'Interaction' table.

However, when trying to do this, the 'Interaction' table does not show up in the list of tables.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/human-resources/task/create-modify-templated-snippet.html 

Cause

The script include TaskTableList is responsible for returning the list of tables for which templated snippets can be created.
https://xxx.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=56b9de830b32320036e62c7885673ae1
This script include is calling an internal code which filter task and interactions extended tables. Since both tables don't extended from any other table, it will not return the interaction table to the list.

Its working as design.

Resolution

Hi Joe

Thanks for your message. Your theory is totally right.
I checked the internal code and the script include TaskTableList is responsible for returning the list of tables for which templated snippets can be created.
https://cenovusdev.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=56b9de830b32320036e62c7885673ae1
This script include is calling an internal code which filter task and interactions extended tables, since both tables dont extended from any table, it will not return the interaction table to the list. So its working as design.
I would suggest raise an enhancement request in case you think its is a functionality you would like to have in the platform.

Regards
Carolina

Article Information

Last Updated:2019-09-12 10:21:17
Published:2019-09-12