Within the workspace, an agent can view variables of the sc_req_item via clicking on the variable hyperlink as shown in the following attachment. But system was not showing the variable in the modal window instead, it was showing a blank modal window.
Release or Environment
- To display the variable details on workspace form, the system uses "sp-variable-editor" out of the box widget
- This widget was customized by a user
- Due to this customization, the out of the box updates from the upgrades is skipped and hence it was causing blank modal window when the user tries to view the variables.
- Revert the "sp-variable-editor" widget to out of the box latest version, it should resolve the issue.