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Description

When you create your own email account to connect to outlook.office365.com, the test connection fails. 

Release or Environment

Madrid and above

Cause

In Madrid, the SSL and TLS checkboxes were deprecated and a new field named Connection Security is introduced. This is, by default, set to 'None' but outlook requires an SSL connection initiated from ServiceNow. 

Resolution

Set the Connection Security field to 'SSL/TLS'.

Additional Information

Configure an Email Account

Article Information

Last Updated:2019-09-11 14:59:39
Published:2019-09-11