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Description

Vendor Performance plugin is no longer available New York Instance

Release or Environment

New York

Cause

Starting New York, this plugin is not available to new customers anymore only because we've launched a net new application that is a successor to vendor performance called Vendor Manager Workspace (com.snc.vlm.vmw) in New York.

Resolution

The legacy vendor performance product (com.snc.vendor_performance) will be deprecated in Paris, which means we will no longer support the product after Paris. Unfortunately, starting New York, this plugin is not available to new customers anymore only because we've launched anew application that is a successor to vendor performance called Vendor Manager Workspace (com.snc.vlm.vmw) in New York.

Having said that, the Vendor Manager Workspace plugin is not visible to install as admin user. It is available as maint user on newyork instance.

And on looking at the documentation for the plugin it is mentioned "The Vendor Manager Workspace plugin (com.snc.vlm.vmw) is available as a separate subscription.":
https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/vendor-manager-workspace/task/activate-vendor-manager-workspace.html

 

Raised following documentation enhancement request as the above documentation indicates that the role required for the plugin is admin:

https://hi.service-now.com/nav_to.do?uri=u_documentation.do?sys_id=b66ca62c1be40854d01143f6fe4bcb03%26sysparm_view=case

 

Customers can use this link to request the plugin on HI:
https://hi.service-now.com/hisp?id=hisp_sc_item&sys_id=891f088e465667e234a3cb52ffa1d299

 

Additional Information

Vendor Manager Workspace 

Article Information

Last Updated:2019-10-21 05:48:40
Published:2019-10-21