Issue
When using ODBC driver 1.0.13 and below to connect to instance, the error ‘Received fatal alert: handshake_failure’ may be received
Cause
There is a known problem for any ODBC driver below 1.0.14 (PRB1278032 - the 64-bit version of the 1.0.13 driver uses JDK 1.8.152, which has been known to have issues with TLS.) can only send TLS 1.1 and below connection, since we are retiring TLS 1.1 and 1.0 (KB0746078) so the issue has started to become being exposed by customer which is not using the current version 1.0.14.
Resolution
The solution is to use the current version of ODBC driver 1.0.14. See: ODBC Driver Installer.
If for compatibility reasons you need to use ODBC driver 1.0.13 or earlier, please see: KB0821170 - Enabling TLS for ServiceNow ODBC Driver 1.0.13 or earlier.
If you have difficulty upgrading the ODBC driver, please contact Technical Support to roll back the TLS change, and re-enforce the TLS change again once you is ready to use ODBC driver version 1.0.14.
