Notifications

18 views

Description

Per the following document, user can search the "contains" functionality by using %searchterm% :

Search for values that contain search-term.
https://docs.servicenow.com/bundle/london-platform-user-interface/page/use/using-lists/task/t_SearchAList.html

However, in any OOB instance it returns no result with %searchterm%. User expects to see the same result when they search by *searchterm.

Steps to Reproduce

In any OOB instance,

-Go to inciden.list
- Search "for text" = *visio

Actual Beahvior: It returns INC0000006 which contains visio in the short description

-Now, search "for text" = %visio%

Actual Behavior: It returns no result.
Expected Behavior: It should return INC0000006 which contains visio in the short description

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1358622

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-11 00:01:11
Published:2019-09-11