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Variables editor not rendering the same on RITM and SCTASK record - Support and Troubleshooting
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  • Variables editor not rendering the same on RITM and SCTASK record
KB0777766

Variables editor not rendering the same on RITM and SCTASK record


3175 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The following KB provides the solution for variable editor not rendering the same between a Catalog Task and RITM when using container variables. The behavior occurs with variables in both flow designer and the legacy workflow.

 

Here are some example screen shots of this behavior

 

RITM

 

 

 

SCTASK

Cause

This is a product defect documented in PRB1360518. In flow designer the container variables do not show display in the flow designer activity when configuring the slush bucket to add variables.

Resolution

Their are two possible solutions to remedy this issue.

  1. Using variable sets allows users/admin to get around this
  2. Setting the global field on the variables associated to the catalog item to true will also fix this issue.


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