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Description

Unable to force the "Type" field to show on the Standard Change Proposal for the non-admin users

Cause

Out of the Box ACL "change_request.type" which has role restriction on type as "nobody"

Resolution

Add the role "itil" to the ACL "change_request.type"

https://<instance-name>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=2b8845f4cbb00200d71cb9c0c24c9c41

Article Information

Last Updated:2019-09-06 16:20:08
Published:2019-09-06