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Error is thrown when changing the value of the Duration field in the SLA definition - Support and Troubleshooting
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  • Error is thrown when changing the value of the Duration field in the SLA definition
KB0777687

Error is thrown when changing the value of the Duration field in the SLA definition


271 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When selecting Duration Type "User specified duration" and entering a time in the Duration field, an error "onChange script error: ReferenceError: validateDurationGetExampleBreach is not defined function" appears.

Cause

The "OnLoad" client script "Form message - Example end time" has been customized

Resolution


The error is coming from the onChange client script named "Form message - Example end time" (/sys_script_client.do?sys_id=92f97129372331003e7d40ed9dbe5d7f)

The function "validateDurationGetExampleBreach" is defined in another "OnLoad" client script with the same name "Form message - Example end time" (/sys_script_client.do?sys_id=d614a1e5372331003e7d40ed9dbe5d35)

The later onLoad client script has been customized and the customized version is missing the definition for the function "validateDurationGetExampleBreach"

Please revert the onLoad client script to the latest Madrid version to resolve the issue.



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