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Description

This article explains how you can report on user searches for catalog items done in the service portal. 

Instructions

You can report on the sp_log table to view search activity with the service portal. For both search terms and the number of results, you can filter by Type = typeahead and Table is sc_cat_item.

There should be a count column which contains the number of results that were found based off of the value in the text column. 


Also, we have a few OOB reports on this table that gather similar data which you can use for reference.

Article Information

Last Updated:2019-09-05 07:19:34
Published:2019-09-05