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Description

Cannot see a previous/older version of a ServiceNow app to download.

Cause

Example

On subprod, I have 1.0.47 installed:

 


On production, I have 1.0.28 installed and I want to upgrade to 1.0.47

But looking at the version, I can only upgrade to 1.0.35 or 1.0.49

Resolution

For ServiceNow apps, we maintain the latest version in published state and withdraw all previous versions.

In the above example, 1.0.47 was published at a certain point and was withdrawn when 1.0.49 was published.

* Note that 1.0.35 is available only on subprod because that version was designed for an earlier release (in the above example, Jakarta). 

Article Information

Last Updated:2019-09-05 07:24:27
Published:2019-09-03