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Description

How can we get "submit" button instead of "order now" in service portal?. Previously, we have an issue with "create incident" catalog item and the hi service engineer suggested us to revert the service portal page SC Catalog Item widget to OOB (i.e. SC Catalog Item). after that we got the "order now" button instead of submit button in service portal page. please suggest us.

Resolution

So to solve this issue you need:
1. make a clone of the actual "sc catalog item" widget
http://93.189.101.106:16000/nav_to.do?uri=sp_widget.do?sys_id=3c29786e87133200e0ef0cf888cb0bdf
2. change the server script from line 98 from
m.orderNowMsg = gs.getMessage("Order Now");
to
m.orderNowMsg = gs.getMessage("Submit");
3. use the cloned widget

Article Information

Last Updated:2019-09-03 02:21:59
Published:2019-09-03