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Description

Build information:
Build name: Newyork 
Build date: 07-16-2019_1636
Build tag: glide-newyork-06-26-2019__patch0-hotfix2-07-10-2019

Issue Description:
Requested Item record cannot be edited if Multi-Row Variable Set in the variable editor is set to Read-Only by a Catalog UI Policy.

Steps to Reproduce

  1. Create a Catalog Item "TestSNC".
  2. Create a Single Line Text variable "Q1".
  3. Create a Multi-Row Variable Set "MRSV"
  4. Create two Single Line Text variables "Name" and "Age" for "MRSV".
  5. Create a Catalog UI Policy "Test UI Policy"
    Enable "Applied on Requested Items", "On load", "Reverse if false" and "Run Script";
    Execute if true: "g_form.setReadOnly('mrsv',true);"
  6. Request Catalog Item "TestSNC" on Service Portal.
  7. Click to open Requested Item on the Platform View.
  8. Add additional comments, change watch list, State Quantity, Q1 then click save.

    Expected behavior
    Fields in step 8 should be saved on the form.

Actual behavior
Fields in step 8 are not saved on the form.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1359637

Seen In

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SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - New York Q3
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Orlando

Fixed In

New York Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-11-13 11:59:16
Published:2019-10-23