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In Agent Workspace, form has duplicate search icons and reference icons - Support and Troubleshooting
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  • In Agent Workspace, form has duplicate search icons and reference icons
KB0761111

In Agent Workspace, form has duplicate search icons and reference icons


1114 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

  1. In Agent Workspace, forms have duplicate search icons and reference icons.
  2. Also, if you click on a reference field such as the Location field it will cause the magnifying glass icon to duplicate a few times.

              Refer to  the screenshot.

Release

All releases

Cause

This is due to duplicate fields added to the form in Workspace view

Resolution

Remove the duplicate field off the Workspace form view. 

Refer to the documentation to configure form layout for workspace view:

https://docs.servicenow.com/csh?topicname=configure-form-layout-AW.html&version=latest">https://docs.servicenow.com/csh?topicname=configure-form-layout-AW.html&version=latest


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