Description
- In Agent Workspace, forms have duplicate search icons and reference icons.
- Also, if you click on a reference field such as the Location field it will cause the magnifying glass icon to duplicate a few times.
Refer to the screenshot.
Release or Environment
All releases
Cause
This is due to duplicate fields added to the form in Workspace view
Resolution
Remove the duplicate field off the Workspace form view.
Refer to the documentation to configure form layout for workspace view:
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-form-layout-AW.html">https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-form-layout-AW.html