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Description

  1. In Agent Workspace, forms have duplicate search icons and reference icons.
  2. Also, if you click on a reference field such as the Location field it will cause the magnifying glass icon to duplicate a few times.

              Refer to  the screenshot.

Release or Environment

All releases

Cause

This is due to duplicate fields added to the form in Workspace view

Resolution

Remove the duplicate field off the Workspace form view. 

Refer to the documentation to configure form layout for workspace view:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-form-layout-AW.html">https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-form-layout-AW.html

Article Information

Last Updated:2019-10-25 05:48:59
Published:2019-10-25
Pasted image.pngScreen Shot 2019-10-23 at 11.44.09 AM.png