Transfer / System Messages are not added to the activity stream of record created from Connect Support

When the Connect Support Chat is transferred from one agent to another, the system messages like The support session was transferred to <Agent Name> or <Agent Name1> started a transfer to <Agent Name2> are not shown on the activity stream of record that is created from this support conversation.

This feature is controlled by the property glide.connect.support.reflect_system_messages. 

Setting this property to true will add all the system messages to the conversation.

Below is the link to the Property:

https://<instance_name>.service-now.com/sys_properties.do?sys_id=64768d009f112200d5f9b3e2957fcfd3