Sent or received emails are not traced in the Incident Activity LogDescriptionEmail traffic occurring on an Incident is not being notified in the activity log journal.CauseThe state of the email records was found to be one of 'send-ignored'/'send-failed'/'send-ready', due to email sending being disabled in the instance.ResolutionEnable the Email sending / receiving on the instance.Additional InformationEmails triggered for a specific action are not visible in the activity log of the related task