Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Dropping a dot-walked field from the last filter clause in Report Designer drops both fields when they are the same dot-walked field - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Dropping a dot-walked field from the last filter clause in Report Designer drops both fields when they are the same dot-walked field
KB0760099

Dropping a dot-walked field from the last filter clause in Report Designer drops both fields when they are the same dot-walked field


328 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When a report filter ends in an OR condition containing the same dot-walked field twice, dropping either one of the fields will drop both from the filter conditions, rather than only one as desirable.

 

Steps to Reproduce

This example uses specific fields, but you could use any first two non dot-walked fields in the beginning and any dot-walked field for the 3rd and 4th condition.

1. Create a report using the Report Designer instead of the Classic UI on the incident table with the following filter conditions:
Active is True
AND
Incident State is not Canceled
AND
Caller.Location.Country is USA
OR
Caller.Location.Country is France

2. Save the report.

3. Drop either the 3rd or 4th condition.

Notice only the first two filter conditions reman, and the two dot-walked fields are removed from the filter:

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

The workaround is to use the Classic Report Builder UI, or to reorganise the filter sequence, mindful of the fact that multiple conditions are removed in the Report Designer when the last conditions are on the same dot-walked field.


Related Problem: PRB1349669

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.