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Description

When changing the name on a 'My ITIL Homepage' in order to "duplicate" homepages for users, the dropzones do not copy over.

Release or Environment

All releases

Cause

Drop zones are unique to the sys_ID of the homepage.

Resolution

Dropzones will need to be manually recreated and attached to the new homepage, or you can export them via list view and change the sys_ID of the 'page' display_value to the sys_ID of the newly created homepage.  To export the dropzones, right-click the 'Page = ...' part of the related list and open in a new window, then export. 

Article Information

Last Updated:2019-08-25 12:50:36
Published:2019-08-25