Plugins Visibility / Activation / LicensingDetails1. PROD instance will list only the plugins to which your organisation is entitled and this is cross-checked from the “Subscription” table on the PROD instance. The instance admin should be able to install these plugins. 2. SUB PROD instance will not have the “Subscription” table as this table is excluded in a clone OOB; hence “Free” and “Paid” plugins will be listed there and the Instance admin can install and try them on their SUB PROD instances. 3. There are MAINT-only plugins that will be visible and Installable, for Instance, admin on your PROD if your organisation have purchased the entitlement for that plugin. 4. These MAINT-only plugins will NOT be visible on the SUB PROD instance for which you can request the plugin installation via HI. This is not visible as there is no “Subscription” table on SUB PROD even though your organisation is entitled to it. 5. Because of Point 2, if your company is testing a plugin on SUB PROD; please make sure that this plugin is visible and the Install option is available on PROD before you plan the PROD implementation of that plugin. 6. SUB PROD plugin installations do not have any licensing requirements associated with them. 7. A clone from PROD will overwrite all plugin installations on the target instance and you have to install the plugin again if a specific plugin was not installed on PROD/Source of the clone and was getting tested on the target SUB PROD. Plugin FAQs Plugins can also be requested via the Support Portal catalogue “Request Plugin” If the plugin record is available with the "Install" option on the instance for the instance admin; this can be installed without requesting it via the Support catalogue. The install option on PROD will be visible ONLY if the instance has a subscription to that plugin. https://<instancename>.servicenowcloud.com.au/nav_to.do?uri=%2F$allappsmgmt.do This is the preferred option as customers do not want to rely on the automated change window for the plugin installation when requested from Support Portal. Please make sure this is tested on SUBPROD before PROD activation. Plugins once installed cannot be deactivated. Additional InformationThe visibility of the plugin is dependent on the instance based on the subscriptions they are entitled to. Even if it is a MAINT-only plugin, if the customer has a subscription to that plugin, it will be displayed for activation for the instance admin. This is determined by the “Entitled” is YES on the v_plugin But there can be issues with listing this plugin on the SUB PROD instance as SUB PROD does not have *subscription tables. So there is no validation and MAINT-only plugin will NOT be visible for the instance admin. Entitlement will not be YES on v_plugin. This is an expected behaviour and this was changed in the L release. So if the customer cannot see a specific plugin on SUB PROD; they have to request the plugin through the Support catalogue for plugin activation. Please check this document for more information on Plugins. ServiceNow pluginsView subscription applications and plugins