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Description

Cross-scope view rules editing issue on "customer_contact" table.

When switching to "Customer Service" application scope, the view rules (out-of-the-box ones) for "customer_contact" table show "Table" field as "-- None --".

Affected Plugin: com.sn_customerservice

Steps to Reproduce

1. On Madrid or New York instance, activate plugin "com.sn_customerservice".

2. On filter navigator, navigate to System UI > View Rules.

3. Add a filter in the list, [Table] [contains] [customer_contact].

4. You will get three records out-of-box, namely:
Case View for Customer Contact(mobile)
Case View for Customer Contact(browser)
Case View for Customer Contact(tablet)

5. Switch to application scope "Customer Service" and open any one of the above records.

Notice the "Table" field shows "--None--" as it's not able to find "customer_contact" - reason being that this table is defined in "Global" scope.

Workaround

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Related Problem: PRB1357648

Seen In

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Intended Fix Version

Orlando

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Associated Community Threads

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Article Information

Last Updated:2019-08-21 08:36:28
Published:2019-08-21