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Description

Rendering of journal entries in incorrect order (when transformed directly into fields of type "Journal") This occurs when journal entries are entered simultaneously 

Steps to Reproduce

In an affected instance

  1. Navigate to HR Case Management > Create New Case
  2. Select 'HR Accounts Inquiry' as the HR Service.
  3. Add some text in the 'Work Notes' field
  4. Save the record

Notice: The work notes that you entered during the creation of the HR case does not show in the 'Comments and Work notes' tab.

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support.


Related Problem: PRB653064

Seen In

Fuji Patch 8
Fuji Patch 9 Hot Fix 1
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - McAfee ESM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-16 12:44:42
Published:2019-08-21