Rendering of journal entries in incorrect order (when transformed directly into fields of type "Journal") This occurs when journal entries are entered simultaneously 

Steps to Reproduce

In an affected instance

  1. Navigate to HR Case Management > Create New Case
  2. Select 'HR Accounts Inquiry' as the HR Service.
  3. Add some text in the 'Work Notes' field
  4. Save the record

Notice: The work notes that you entered during the creation of the HR case does not show in the 'Comments and Work notes' tab.


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support.

Related Problem: PRB653064

Seen In

Fuji Patch 8
Fuji Patch 9 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-21 01:15:15